Find out more about our minimum order, ways to order, payment methods, and purchasing on open account. more info...

Does your order qualify for a volume discount? more info...

Who can receive free shipping? What items do not qualify for free shipping? What are my delivery costs if I do not receive free shipping? more info...

What should I do when my merchandise arrives? What should I do about returns or shortages? more info...

Our site is designed to protect your privacy. more info...

Product Availability Questions
Does the website carry the same selection of items that I could find at the retail store?
Most art supplies available at our retail locations are also available online, in addition to several art items that are exclusive to the website.

Currently, we have 1000s of teacher resource items available online, but it does not represent our entire retail educational selection. Educators can find a variety of our best-selling resource books, incentives, grading supplies, educational toys & games, children's reading books, flashcards and manipulatives on our site. Additional classroom materials and decorations are scheduled to be added in the future.

Online Ordering Questions
Can I receive a Volume Discount when purchasing online?
Yes! Our Volume Discount program applies to any purchases made through our catalog, our website, and our United Art and Education retail locations.

Can I use a school purchase order to make an online purchase?
Yes, purchases may be charged to your school's existing United Art and Education account. When checking out, simply check the "Pay online with a Purchase Order" button in the "Method of Payment" section. You must be an authorized buyer and include a P.O. number on your order. To inquire about setting up an open account, please call our Customer Service Department: 1-800-322-3247.

I need to have my purchase order amount approved before I order. Do you offer quotes?
Yes! When checking out, simply check the "Print as a Quote" button in the "Method of Payment" section. This will allow you to print the quote that can be mailed, faxed, or phoned in as an order at a later time. The order will not be saved, so you will need to re-enter the order if you decide to purchase online.

Are quoted prices guaranteed?
Art products listed at United Art and Education’s current catalog prices are guaranteed throughout the remainder of the calendar year. Educational products not listed in our catalogs are guaranteed for 30 days. Due to the nature of their limited availability, sale prices and special offers may change and, therefore, are not guaranteed.

What is the benefit of adding items to the Wish List?
As you are shopping, you may choose to add items to your Wish List. This features allows you to save information on your favorite items for possible purchase at a later date. The Wish List is a great way to put together an order over several different visits to the site. Wish Lists can be changed and updated as much as you want. Items are easily transferred to your shopping cart when you are ready to make a purchase. Wish Lists are also great to email to family or friends for gift ideas.

Can I receive the sale price as advertised on the website when I place a catalog order by mail for the same item?
Web sales have a limited duration and are changed on a regular basis. Therefore, at this time, special web sale prices are designated specifically for web orders only. If you wish to order by phone, fax or mail, you should use your shopping cart to print the order as a quote and include a copy of that quote with your order. If we are unable to provide the pricing because the sale has expired, we will contact you for permission before charging a different price.

May I assort colors or styles of items in the same product line to receive the quantity discount?
No. In order to receive the quantity break price, you must order multiples of the identical item up to the quantity indicated.

Downloading/Opening Documents (PDFs)
What is a PDF?
A PDF is a document saved in the Portable Document Format created by Adobe®. PDF is a universal file format used around the world to share documents while preserving the original layout, images, fonts and graphics.

What do I need to be able to download a PDF document?
Anyone, anywhere can open a PDF file. All you need is free Adobe Acrobat® Reader software. >>get it here!

What is the most reliable way to download and view a large document?
For Internet Explorer users: Right click on the document link, then select "Save Target As".
For Netscape users: Right click on the document link, then select "Save Link As".
Once the document is saved you can double click on it to open it in Adobe® Acrobat Reader.

What documents are available for download on the United Art and Education web site?
We have several areas on our site where you can download useful information. Here is a list of some of our documents:
1.Art Project Ideas - Free printable projects!
2.Bonus Coupons - Added savings, for use at our retail locations. Check coupons frequently for different offers.
3.Material Safety Data Sheets - Many schools and businesses require these technical documents for health & safety.

Privacy Policy Questions
Does United Art and Education sell their mailing lists?
United Art and Education does not share, sell, rent or trade e-mail addresses, mailing addresses, phone numbers, credit card numbers or any other customer information collected as part of a contest entry, mailing list request or correspondence. We do not contribute to shared or cooperative databases. For privacy purposes, all customer information is stored on a highly secure server that is not accessible from the internet. For more information, please see our Privacy Policy.