Find out more about our minimum order, ways to order, payment methods, and purchasing on open account. more info...

Does your order qualify for a volume discount? more info...

Who can receive free shipping? What items do not qualify for free shipping? What are my delivery costs if I do not receive free shipping? more info...

What should I do when my merchandise arrives? What should I do about returns or shortages? more info...

Our site is designed to protect your privacy. more info...

United Art and Education wishes to make every ordering experience a great one!  Our products are selected on the basis of quality and value.  If, for any reason, you are dissatisfied with any product you receive, you are entitled to a refund or exchange. 

What To Do When Your Merchandise Arrives
1. Sign only for the number of packages received.  If your shipment is missing any items, make sure to note on the receiving papers the actual number of packages delivered and have the delivery person initial it.

2. Inspect all packages for obvious damage.  Indicate any damage on the receiving papers and have the delivery person initial it.  If damage is present, save the cartons and packing materials for inspection.  If there is concealed damage (damage to products inside a box with no external damage), you must contact our customer service personnel within 15 days or the delivery company may deny any liability.  Please call our office at 1-800-322-3247 weekdays between 8 a.m. and 5 p.m Eastern Time.

Shortages
All shortages must be reported within 15 days of date of invoice. Do not wait until payment is due to report shortages.

Returns
In order to assure proper credit to your account, we will not accept returned merchandise without first sending out a return authorization number. You must contact our customer service staff within 30 days to arrange for a refund or exchange. A re-stocking fee may apply when returning Ghent boards, furniture and other special order items. Videos and software cannot be returned for cash or credit, however, you may exchange or substitute these items.