Find out more about our minimum order, ways to order, payment methods, and purchasing on open account. more info...

Does your order qualify for a volume discount? more info...

Who can receive free shipping? What items do not qualify for free shipping? What are my delivery costs if I do not receive free shipping? more info...

What should I do when my merchandise arrives? What should I do about returns or shortages? more info...

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General Shipping Information

Currently we ship Internet orders only within the Continental US. No international deliveries are available.  Shipment is dock to dock.  Most smaller orders will be shipped via FedEx Ground or UPS. If your order must ship to a P.O. Box, APO, or FPO, actual shipping charges will be added to your order, including Priority Mail postage, insurance, and delivery confirmation (This is an estimated 20% of your order). Larger orders containing heavy items will usually be shipped via truck freight.  If you have a large order and require FedEx or UPS delivery, and it is more expensive than truck freight, you will need to pay the difference.  Special handling, such as a lift gate, is available at your expense.

All Ground and Express delivery services will be delivered without signature. Delivery Signature service is available upon request for an additional fee.

Regardless of shipping method, most items ship from our warehouse within 48 (business) hours of the time your order has been placed. If you have chosen standard shipping, our preferred carrier is FedEx Ground. Most packages are delivered within six business days from the time your order has left our warehouse. Express delivery approximations are estimated from the time your merchandise leaves our warehouse. Please note that FedEx standard ground and express delivery is not available on weekends (except some residential areas) or observed holidays; however, upon request, Saturday delivery may be available for an extra fee.

Other Shipping Options
We offer custom shipping options for orders shipping to the following locations: Alaska, Hawaii, Puerto Rico, and Canada. Call 1-800-322-3247, 8 a.m. - 5 p.m., Monday - Friday Eastern Time to arrange for shipment of your order.

Who Can Receive FREE Shipping?
We will pay delivery charges for orders of $250.00 or more to states east of the Rocky Mountains. Orders from AZ, CA, ID, MT, NM, NV, OR, UT, WA and WY must be over $750 for free delivery.  Orders will be shipped via our preferred carrier (UPS or FedEx Ground).  If your order requires shipment via USPS or by truck freight and shipping charges are higher than with our preferred carrier, you must pay the difference.  Free delivery is not available outside the continental United States. 

Items That Do Not Qualify For Free Shipping
Ceramic Clay
If your order total is $250* or more, and you have purchased ceramic clay, Mexican clay, Marblex, Stonex or plaster of Paris weighing 25 lbs. or more, shipping and handling charges will be added to your order according to the schedule listed below. In addition, these items do not count toward your $250 total order for free delivery.

*Actual shipping charges will be billed for all clay orders west of the Rocky Mountains (AZ, CA, ID, MT, NM, NV, OR, UT, WA, WY).

Truck Freight
These Items Must Be Shipped Truck Freight and Do Not Qualify For Free Shipping:

• Kilns
• Reams of 24x36" Paper
• Equipment and Furniture, Such As Markerboards, Chalkboards, Printing Presses, and Metal Racks Which Cannot Ship UPS or FedEx Ground
  
  These items do not count toward your $250.00 total order for free delivery. Minimum freight rates range from $50.00 to $100.00.  You will be charged the actual freight cost for these items.  We will notify you if the difference between your estimated shipping and the actual shipping charge is greater than $10.00.

What are my delivery costs if my order does not qualify for Free Shipping?
If you are ordering ceramic clay, please refer to the schedule listed above for your shipping and handling costs.

Actual shipping charges will be added to purchases made on open account. This will usually amount to approximately 10%-15% depending on the weight and size. Our minimum shipping charge is $7.95.

For orders prepaid by charge card, personal check or money order, please add estimated shipping and handling charges. Within the Continental United States: Estimate 10% of your order total.  $7.95 minimum shipping and handling charge. We will notify you if the actual shipping charge is more than $10.00 above the estimated shipping charge.