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Frequently Asked Questions

Product Availability Questions

Does the website carry the same selection of items that I could find at the retail store?

Our website has most of the items available at out retail locations, in addition to some items that are exclusive to the website. We carry over 23,000 items. Whether you shop online or at one of our stores you'll find a tremendous variety art materials and educational resources.

Online Ordering Questions

Can I receive a Volume Discount when purchasing online?

Yes! Our Volume Discount program applies to any purchases made through our catalog, our website, and our United Art and Education retail locations.

Can I use a school purchase order to make an online purchase?

Yes, purchases may be charged to your school's existing United Art and Education account. When checking out, simply check the "Pay Online with a Purchase Order" button in the "Select Payment" section. You must be an authorized buyer and include a P.O. number on your order.
To inquire about setting up an open account, please call our Customer Service Department: 1-800-322-3247.
Organizations which are eligible for instant credit can also click here to print the Instant Credit form. This includes Public Schools/Universities, Government Agencies, Church-Affiliated Day Cares, Parochial Schools (Over 20 years old), Libraries, Head Starts, and Churches.  All other organizations should apply for credit by clicking here. When applying for credit, please provide complete references.

I need to have my purchase order amount approved before I order. Do you offer quotes?

Yes! When checking out, simply check the "Print as a Quote" button in the "Select Payment" section. This will allow you to print the quote that can be mailed, faxed, or phoned in as an order at a later time.

Are quoted prices guaranteed?

Art products listed at United Art and Education’s current catalog prices are guaranteed throughout the remainder of the calendar year. Educational products not listed in our catalogs are guaranteed for 30 days. Due to the nature of their limited availability, sale prices and special offers may change and, therefore, are not guaranteed.

Can I receive the sale price as advertised on the website when I place a catalog order by mail for the same item?

Web sales have a limited duration and are changed on a regular basis. Therefore, at this time, special web sale prices are designated specifically for web orders only. If you wish to order by phone, fax or mail, you should use your shopping cart to print the order as a quote and include a copy of that quote with your order. If we are unable to provide the pricing because the sale has expired, we will contact you for permission before charging a different price.

Are there any restrictions on a free shipping promotion?

Free shipping promotions may not be combined with other discount codes. They are good at www.unitednow.com for merchandise purchases only, not for use at stores or on catalog purchases. Only merchandise value counts toward the qualifying order amount, tax and shipping costs do not. Items shipped directly from the manufacturer or oversized (noted with a symbol) cannot be counted toward the qualifying order total and do not qualify for free shipping. Codes are limited to one offer per customer and is for one-time use only. Code expires at 11:59:59 PM EST on date provided and will not be honored after that time.

E-Book Questions

What are E-Books?

E-Books (sometimes called "digital" books) are books with the same content as a physical book but they can be downloaded to your computer in an electronic format. When you buy an E-Book and download it to your computer, you can simply print out the pages as you need them.

What is an Enhanced E-book?

Enhanced E-books have the same content as regular E-Books with additional features and benefits that make E-Books an interactive classroom experience. Enhanced E-books are unlocked PDFs, which allow users to copy and paste text and certain images into a word processor like Microsoft Word or Apple Pages, then add your own questions, pictures, or examples for truly effective lessons. You can also use text from Enhanced E-Books to build lessons for your Interactive Whiteboard, or take advantage of programs that can translate the content of PDF's into other languages. Some publishers (ie: Evan-Moor & Teacher Created Resources) also enable the use of the Typewriter Tool in Adobe Acrobat Reader in their Enhanced E-Books. If you are using a paid version of Adobe Acrobat, you can also rotate and extract pages, edit the text, and copy certain images or objects. By doing so, users can integrate parts of the book into their lessons, or re-arrange content to better fit their specific needs.

What do I need to view E-Books?

To view E-Books and sample pages on your computer (or to print them out) you will need Adobe Reader - a free piece of software you can download directly from Adobe's website. It is very important to make sure that you have the most recent version of Acrobat so please take the time to upgrade your copy - it's free!

How Can I Use My E-Books with an Interactive White Board?

Project your E-Book in PDF onto the screen using your IWBs software, then use whichever tools you would like to use (highlighting, drawing, shading, etc.). You can then save the image of the page with your notes, and print it for a student to take home, or save a series of pages to email to a student who is sick or absent.

Can I Use Enhanced E-Books on my Interactive White Board?

Enhanced E-Books will project onto the display screen in the same manner as a regular E-Book. However, you will be able to cut and paste text from Enhanced E-Books into your own Interactive White Board lessons, saving you prep time.

What is the return policy on E-Books?

We are unable to accept returns for E-Books.


Privacy Policy Questions

Does United Art and Education sell their mailing lists?

United Art and Education does not share, sell, rent or trade e-mail addresses, mailing addresses, phone numbers, credit card numbers or any other customer information collected as part of a contest entry, mailing list request or correspondence. We do not contribute to shared or cooperative databases. For privacy purposes, all customer information is stored on a highly secure server that is not accessible from the internet. For more information, please see our Privacy Policy.

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