Monday - Friday8:00am - 5:00pm EST
Other Shipping OptionsWe offer custom shipping options for orders shipping to the following locations: Alaska, Hawaii, Puerto Rico, and Canada. Call 1-800-322-3247, 8 a.m. - 5 p.m., Monday - Friday Eastern Time to arrange for shipment of your order.
Who Can Receive FREE Shipping?We will pay delivery charges for orders of $200.00 or more to states east of the Rocky Mountains. Orders from AZ, CA, ID, MT, NM, NV, OR, UT, WA and WY must be over $750 for free delivery. Orders will be shipped via our preferred carrier (usually FedEx Ground or truck freight). If you choose to have delivery from a carrier other than our preferred carrier, you must pay any increased shipping charges. Free delivery is not available outside the continental United States. What are my delivery costs if my order does not qualify for Free Shipping?The delivery costs that you will be billed are indicated at the time of checkout. In the extremely rare event that an order requires extra fees, we reserve the right to add an appropriate service charge. Should this occur, we will notify you and will not process your order without your approval. Items That Do Not Qualify For Free ShippingFurniture and other items that do not Qualify for Free Shipping: Free shipping does not apply to most oversized items or to items that are shipped directly from the manufacturer. These items are clearly indicated on our website. Items that must ship truck freight usually cannot be delivered to a residential address. Minimum freight rates range from $70.00 to $110.00. Your freight cost for these items will be indicated as you place your order. Examples of these types of items are listed below.
Ceramic clay, casting slip, plaster of Paris and other clay-like materials weighing 25 lbs. or more do not qualify for free shipping. These items are indicated as such on our website. Shipping and handling charges will be added to your order according to the schedule listed below.
*Actual shipping charges will be billed for all clay orders west of the Rocky Mountains (AZ, CA, ID, MT, NM, NV, OR, UT, WA, WY) or outside the continental U.S., as well as for orders that don't qualify for Free Shipping.