What To Do When Your Merchandise Arrives:
- Sign only for the number of packages received. If your shipment is missing any items, make sure to note on the receiving papers the actual number of packages delivered and have the delivery person initial it.
- Inspect all packages for obvious damage. Indicate any damage on the receiving papers and have the delivery person initial it. If damage is present, save the cartons and packing materials for inspection. If there is concealed damage (damage to products inside a box with no external damage), you must contact our customer service personnel within 15 days or the delivery company may deny any liability. Please call our office at 1-800-322-3247 weekdays between 8 a.m. and 5 p.m Eastern Time.
All shortages must be reported within 15 days of date of invoice. Do not wait until payment is due to report shortages.
In order to assure proper credit to your account, we will not accept returned merchandise without first sending out a return authorization number. You must contact our customer service staff within 30 days to arrange for a refund or exchange. All returned items must be unused and in unopened original packaging. A re-stocking fee of 15% applies for Ghent boards, furniture and other items that ship directly from the manufacturer (noted on the product page). Videos, CD's and software may only be exchanged for a new copy if defective. All sales on clearance items are final.