Terms and Conditions

How To Order

Internet: Search for products by item number, or browse our product categories.
Call: 1-800-322-3247  Our office is open from 8 a.m. - 4:30 p.m. Eastern Time, Monday through Friday.
Email Your Order To: orders@unitednow.com
Mail Your Order To: United Art and Education,  P.O. Box 9219,  Fort Wayne,  IN  46899
Fax In Your Order: 1-800-858-3247, open account or credit card purchases only please.

For your convenience, here is a printable order form to use when mailing and faxing orders.
You can also request an Art Materials Catalog.

Methods of Payment

Internet Purchases: We accept MasterCard, VISA, Discover, or American Express credit cards. We also accept purchases made on an open account with an authorized buyer and Purchase Order Number made by an organization. See Purchasing on Open Account below.  Gift Cards can be redeemed online by using the Apply a Gift Certificate field at checkout.

Phone, Fax, Email, or Mail order purchases: We accept MasterCard, VISA, Discover, American Express, money orders or personal checks.   We are happy to open charge accounts for qualifying schools, churches and other eligible institutions.  Please see below or call for more information. We do not ship C.O.D. Gift Cards can be redeemed through retail stores, internet and mail orders only.

Purchasing on Open Account
Qualifying schools, churches and other eligible institutions may charge their purchases on open account by phone, fax, mail or on the Internet. When applying for credit, please provide complete references.  Organizations which are eligible for instant credit can click here to print the Instant Credit form.  This includes Public Schools/Universities, Government Agencies, Church-Affiliated Day Cares, Parochial Schools (Over 20 years old), Public Libraries, Head Starts, and Churches.  All other organizations, including Charter Schools, should apply for credit by clicking here.  Tax exempt organizations must also provide the relevant tax exempt certification where applicable.  Our terms are net 30 days following date of invoice.  A service charge of 1-1/2% per month will be added to past due accounts.  For more information, please call 1-800-322-3247, or  email your request.

Sales Tax
We add sales tax for orders shipped to the following states: Arkansas, Georgia, Illinois, Indiana, Kentucky, Michigan, Minnesota, North Carolina, Nebraska, New Jersey, Ohio, Oklahoma, Pennsylvania, South Carolina, Utah, Washington and Wisconsin.

If you are tax exempt and you are being charged taxes at checkout, please add a note to your order with your tax exempt number or organization name. We will remove the tax from your order and process and ship it without delay. In order to provide proper documentation to your state tax department we require that you send a copy of your State Tax Exempt Certificate to us at internetorders@unitednow.com or fax it to (800) 858-3247 at your earliest convenience.

If you are tax exempt we strongly urge you to save your login information rather than checking out as a guest. Once we have your Tax Exempt Certificate we will update your account so you will not be charged sales tax on future orders.

Please note that your Federal Tax ID does NOT identify your State Sales & Use Tax Exemption. For legal exemption, please provide your State's Tax Exemption using your State's appropriate exemption form.

Important Tax Exemption Information

When shopping as a tax exempt customer, save your login information rather than checking out as a guest. Once we have your Tax Exempt Certificate we will update your account so you will not be charged sales tax on future orders. If you need to order before we have updated your account, simply add a note to your order with your tax exempt number or organization name. We will remove the tax and ship your order immediately.

To submit a copy of your State Tax Exempt Certificate:

internetorders@unitednow.com

or Fax: (800) 858-3247

or Mail:
PO Box 9219
Fort Wayne, IN 46899

Please note that your Federal Tax ID does NOT identify your State Sales & Use Tax Exemption. For legal exemption, please provide your State's Tax Exemption using your State's appropriate exemption form.

Important Information for Indiana Tax Exempt Customers

Approved Vendors List

If your school or district buys educational materials exclusively from an Approved Vendor List and you are not sure if United Art & Education is an Approved Vendor, please take a moment to tell us about it by clicking here.  We'll do our best to apply to your list. 

Future Orders

Place orders when you’re ready, we’ll ship them when you’re ready! As soon as you know what you want, or have a PO approved, go ahead and place the order. You can tell us a future ship date when you will be available to receive it. When your requested ship date arrives, we will pack and ship your order that same day. You should expect an invoice shortly after your shipment is sent.

Special Charges

In the extremely rare event that an order requires extra fees, we reserve the right to add on an appropriate service charge. Should this occur, we will notify you and will not process your order without your approval.

General Shipping Information

Currently we ship Internet orders only within the contiguous US. No international deliveries are available, nor are we able to ship to Alaska, Hawaii or Puerto Rico. Shipment is dock to dock. Most smaller orders will be shipped via FedEx Ground. If your order must ship to a P.O. Box, APO, or FPO, actual shipping charges will be added to your order, including Priority Mail postage, insurance, and delivery confirmation (this is an estimated 20% of your order). Larger orders containing heavy items will usually be shipped via truck freight. If you have a large order and require FedEx delivery, and it is more expensive than truck freight, you will need to pay the difference. Special handling, such as a lift gate or inside delivery, is available at your expense.

All Ground and Express delivery services will be delivered without signature. Delivery Signature service is available upon request for an additional fee.

Regardless of shipping method, most items ship from our warehouse within 48 (business) hours of the time your order has been placed. If you have chosen standard shipping, our preferred carrier is FedEx Ground. Most packages are delivered within six business days from the time your order has left our warehouse. Express delivery approximations are estimated from the time your merchandise leaves our warehouse. Please note that FedEx standard ground and express delivery is not available on weekends (except some residential areas) or observed holidays; however, upon request, Saturday delivery may be available for an extra fee.

All express and freight ship charges are subject to review. We reserve the right to correct any Express or Freight ship charges billed on orders and will notify the customer in the event a correction is necessary

Special Order Items
Special order items take longer to ship than regular items. Special order items arrive in 2-6 weeks from the date of your order, depending on the item. For specific delivery information refer to the product details or call 1-800-322-3247.

Who Can Receive FREE Shipping?
When your order of qualifying items equals $99 or more after any discounts are applied, we will pay delivery charges for your online order. Items that do not qualify are explained below. Orders will be shipped via our preferred carrier (usually FedEx Ground or truck freight). If you choose to have delivery from a carrier other than our preferred carrier, you must pay any increased shipping charges. Free delivery is not available outside the contiguous United States.

What are my delivery costs if my order does not qualify for Free Shipping?
The delivery costs that you will be billed are indicated at the time of checkout. In the extremely rare event that an order requires extra fees, we reserve the right to add an appropriate service charge. Should this occur, we will notify you and will not process your order without your approval.

Furniture and other items that do not Qualify for Free Shipping:
Free shipping does not apply to most oversized items or to items that are shipped directly from the manufacturer. These items are clearly indicated on our website. Items that must ship truck freight usually cannot be delivered to a residential address. Minimum freight rates range from $70.00 to $110.00. Your freight cost for these items will be indicated as you place your order. Examples of these types of items are listed below.

• Kilns and Potters' Wheels
• Reams of 24x36" Paper
• Marker Boards, Bulletin Boards and Chalkboards
• Printing Presses
• Metal Racks
• Tables
• Other items that are shipped directly from the manufacturer

Volume Discounts

Return Policy

What To Do When Your Merchandise Arrives:

1. Sign only for the number of packages received. If your shipment is missing any items, make sure to note on the receiving papers the actual number of packages delivered and have the delivery person initial it.
2. Inspect all packages for obvious damage. Indicate any damage on the receiving papers and have the delivery person initial it. If damage is present, save the cartons and packing materials for inspection. If there is concealed damage (damage to products inside a box with no external damage), you must contact our customer service personnel within 15 days or the delivery company may deny any liability. Please call our office at 1-800-322-3247 weekdays between 8 a.m. and 4:30 p.m. Eastern Time.

Shortages

All shortages must be reported within 15 days of date of invoice. Do not wait until payment is due to report shortages.

Returns

In order to assure proper credit to your account, we will not accept returned merchandise without first sending out a return authorization number. You must contact our customer service staff within 30 days to arrange for a refund or exchange. All returned items must be unused and in unopened original packaging. A re-stocking fee of 15% applies for Ghent boards, furniture and other items that ship directly from the manufacturer (noted on the product page). Videos, CD's and software may only be exchanged for a new copy if defective. All sales on clearance items are final.

Privacy Policy

Privacy & Security Policy

United Art and Education has a strong tradition of providing quality goods and dependable customer service. Our goal is to bring this tradition to the online environment, offering products and services that meet your needs. We believe that understanding what our customers want for products, services and information is an important part of building an interesting and useful online environment. Your satisfaction is our #1 priority.

United Art and Education has created this privacy statement to demonstrate our firm commitment to your privacy. We respect your right to privacy and will try to ensure that your confidentiality is protected.

We've designed our site with these beliefs in mind, and we've created this privacy statement so that you have easy access to information about our privacy practices.

We do not sell, rent or share our mailing list with any other organization, in any fashion, whatsoever.

What Information We Do Not Share With Others
United Art and Education does not share, sell, rent or trade email addresses, mailing addresses, phone numbers, credit card numbers or any other customer information collected as part of a contest entry, mailing list request or correspondence. We do not contribute to shared or cooperative databases. For privacy purposes, all customer information is stored on a highly secure server that is not accessible from the internet.

To Remove Your Name From Our Mailing List, or How To Contact Us With Questions or Comments
Customers can choose to have their name removed from our mailing, or email lists by any of the following methods.

Email
If you supply us with your email address, you may receive email from us regarding updates to our web site, events in our retail stores, online surveys and/or newsletters. If you do not wish to receive such information from United Art and Education, please let us know by sending an email to customerservice@unitednow.com or simply selecting Unsubscribe in one of our email messages.

We do use email as a means of receiving feedback from our customers and we encourage you to email us with your questions or comments. We read every email that we receive and will respond, if needed, in a timely manner.

Mail
If you supply us with your mailing address, you may receive announcements regarding our web site or information pertaining to our retail stores. If you are already on our mailing list and wish to be taken off, or if you do not wish to receive any of the previously mentioned materials, please let us know by writing to:

United Art and Education
P.O. Box 9219
Fort Wayne, IN 46899-9219

Phone
If you would like to speak with a customer service representative, you can call from 8:00 a.m. to 4:30 p.m. Eastern Time at:

1-800-322-3247 or
(260) 478-1121 (Fort Wayne, IN)

Fax
If you have questions, comments or would like to place an order, you can use our 24-hour toll-free fax line at:

1-800-858-3247

Cookies - What They Are And How We Use Them
A cookie is a small piece of information that is stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information. We use cookies to evaluate browser types, access times and referral pages, to track activity and basic demographics, and to generally administer our web site. This information helps us to understand how to improve our web site for our customers.

By modifying your browser preferences, you have the choice to accept cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject cookies, you will not be able to use some of the Online Ordering aspects of this site.

About Google Ad Tracking
United Art and Education uses Google Ad Tracking to collect generalized visitor information such as age, gender and potential interests. This information is collected and provided by Google, and is NOT connected to location data or any personally-identifying information. This data is used to better understand and respond to our customers' needs. To opt out of Google Ad Tracking, log into your Google account and visit the Ads Settings page.

Links To Other Sites
This site has links to other sites. United Art and Education is not responsible for the privacy practices or the content of such web sites.

Changes To Our Policy
Our policy is intended to provide you with the safest and most secure shopping experience possible.

Since offerings and technologies change we reserve the right to change, modify, add or remove portions of our privacy policy at any time without prior notice. Please periodically review our privacy policy for changes.

Our Products

United Art and Education is extremely concerned about the safe use of our products, especially among children. We have attempted not only to identify items that are safe for use by children, but also to highlight those that should not be used without supervision, or by children under 3 years of age. Products that have not been properly labeled as non-toxic should not be used in the presence of children or in environments with persons who are unable to understand safety labeling information.

Health & Safety Labels

Conforms to ASTM D4236
Products that carry this statement conform to the labeling standards of the Hazardous Art Materials Act. If the product is non-toxic, then no warning needs to be included on the label. However, if the product is found to carry acute or chronic health hazards, the information on the label must alert the consumer to those hazards.

Non-toxic
Many safe products do not carry an AP Seal. These products are identified as non-toxic in our catalog and are properly labeled. They can be safely used in any classroom setting.

Food Safe Glazes
The term Food Safe should not be confused with Non-toxic, which refers to the product in its unfired state. Food Safe is referring to the fired finish of the glaze and the amount of lead or other heavy metals that are leached when the glaze surface is interrupted. All glazes marked as Food Safe have been found to meet the FDA standards. This does not cover layering glazes, nor does it cover glazes fired above, or below the recommended firing temperature. For this, the customer should be testing their work to ensure food safety.

Choking Hazards
In accordance with the Consumer Products Safety Act of 2008, all toy products must carry a cautionary statement if they are or contain small parts, balloons, balls or marbles. A product exhibiting a cautionary label includes the nature of the hazard and the appropriate user age.