General Shipping Information
Currently we ship Internet orders only within the Continental US. No international deliveries are available. Shipment is dock to dock. Most smaller orders will be shipped via FedEx Ground. If your order must ship to a P.O. Box, APO, or FPO, actual shipping charges will be added to your order, including Priority Mail postage, insurance, and delivery confirmation (this is an estimated 20% of your order). Larger orders containing heavy items will usually be shipped via truck freight. If you have a large order and require FedEx delivery, and it is more expensive than truck freight, you will need to pay the difference. Special handling, such as a lift gate or inside delivery, is available at your expense.
All Ground and Express delivery services will be delivered without signature. Delivery Signature service is available upon request for an additional fee.
Regardless of shipping method, most items ship from our warehouse within 48 (business) hours of the time your order has been placed. If you have chosen standard shipping, our preferred carrier is FedEx Ground. Most packages are delivered within six business days from the time your order has left our warehouse. Express delivery approximations are estimated from the time your merchandise leaves our warehouse. Please note that FedEx standard ground and express delivery is not available on weekends (except some residential areas) or observed holidays; however, upon request, Saturday delivery may be available for an extra fee.
All express and freight ship charges are subject to review. We reserve the right to correct any Express or Freight ship charges billed on orders and will notify the customer in the event a correction is necessary
Special Order Items
Special order items take longer to ship than regular items. Special order items arrive in 2-6 weeks from the date of your order, depending on the item. For specific delivery information refer to the product details or call 1-800-322-3247.
Other Shipping Options
We offer custom shipping options for orders shipping to the following locations: Alaska, Hawaii, Puerto Rico, and Canada. Call 1-800-322-3247, 8 a.m. - 5 p.m., Monday - Friday Eastern Time to arrange for shipment of your order.
Who Can Receive FREE Shipping?
When your order of qualifying items equals $99 or more after any discounts are applied, we will pay delivery charges for your online order. Items that do not qualify are explained below. Orders will be shipped via our preferred carrier (usually FedEx Ground or truck freight). If you choose to have delivery from a carrier other than our preferred carrier, you must pay any increased shipping charges. Free delivery is not available outside the contiguous United States.
What are my delivery costs if my order does not qualify for Free Shipping?
The delivery costs that you will be billed are indicated at the time of checkout. In the extremely rare event that an order requires extra fees, we reserve the right to add an appropriate service charge. Should this occur, we will notify you and will not process your order without your approval.
Items That Do Not Qualify For Free Shipping
Furniture and other items that do not Qualify for Free Shipping:
Free shipping does not apply to most oversized items or to items that are shipped directly from the manufacturer. These items are clearly indicated on our website. Items that must ship truck freight usually cannot be delivered to a residential address. Minimum freight rates range from $70.00 to $110.00. Your freight cost for these items will be indicated as you place your order. Examples of these types of items are listed below.
- Kilns and Potters' Wheels
- Reams of 24x36" Paper
- Marker Boards, Bulletin Boards and Chalkboards
- Printing Presses
- Metal Racks
- Other items that are shipped directly from the manufacturer
Ceramic clay, casting slip, plaster of Paris and other clay-like materials weighing 25 lbs. or more do not qualify for free shipping. These items are indicated as such on our website. Shipping and handling charges will be added to your order according to the schedule listed below.
*Actual shipping charges will be billed for all clay orders west of the Rocky Mountains (AZ, CA, ID, MT, NM, NV, OR, UT, WA, WY) or outside the contiguous U.S., as well as for orders that don't qualify for Free Shipping.